Uber UK Introduces Cash Payments, But Australia Stays Cashless
Uber has made a notable shift in its operations in the UK by allowing customers to pay in cash after 18 months of trials in select locations. This new payment option is set to be implemented across all UK cities except London. However, Uber Australia has confirmed that it has no intention of adopting this change for its customers at this time.
Historically, Uber’s model has been entirely cashless, facilitating digital transactions for its services, whether for ride-sharing or food delivery. This approach has been deemed safer for drivers and has helped maintain a more casual experience, removing the need for cash transactions.
Under the new UK system, drivers will have the option to accept or decline cash payments. The cash payment option is not currently available for Uber Eats or any other transport services, and if a driver cannot provide change, customers will instead receive a credit in their Uber accounts for future rides.
This alteration in the UK has been welcomed by many users, who view the ability to pay cash as sensible and practical. Some expressed that cash payments provide a sense of control, with one user remarking that having cash keeps the power in the passengers’ hands.
In parallel, the UK is facing discussions around a potential mandate that could require businesses to accept cash. A recent report from the Treasury Committee highlighted the necessity for the government to oversee cash acceptance levels more closely, mentioning that a future mandate might be needed if safeguards for cash users aren’t put in place.
Despite digital payments becoming the norm, advocates argue for the importance of retaining cash as a payment method, ensuring that those who depend on physical currency are not left behind.
As Uber continues to evolve its services, it remains to be seen whether the company will consider introducing cash payments in Australia, where a cashless environment currently prevails.
