Centrelink App Outage Causes Widespread Access Issues
Dozens of Australians faced difficulties accessing their Centrelink accounts this past Thursday and Friday due to a significant app outage. The issues began emerging shortly before 10pm AEST on Thursday, as numerous users reported problems with the Express Plus Centrelink mobile application.
According to DownDetector, a service that tracks service interruptions, over 110 individuals encountered issues by 8am AEST on Friday, signalling a widespread problem across the platform. User comments on social media reflected the frustration caused by the outage, with one user questioning the app’s functionality, stating, "I have tried to get on my account, but it doesn’t let me." Another echoed the sentiment, emphasising issues with both the app and the website, "Centrelink app and web login both down this morning; lots of reports on monitoring websites."
Many users expressed their dissatisfaction with the inability to reach Centrelink by phone, particularly for those in South Australia. One user lamented that by the time they could get through, customers from eastern states often had a head start, rendering local calls ineffective.
In light of the situation, Yahoo Finance has indicated that while the app was malfunctioning, users could still access their accounts via the myGov website. This outage had a significant impact across major cities, including Sydney, Melbourne, Adelaide, Brisbane, and Perth, as well as in various regional areas.
Centrelink has acknowledged the issue, stating, "We’re working hard to resolve this." The agency advised customers to utilise their online accounts through myGov for any urgent needs while assuring them efforts were underway to rectify the situation. They apologised for the inconvenience and promised further updates.
However, the myGov platform was not without its own problems, with DownDetector reporting multiple complaints about the website’s functionality. The complaints were roughly split, with half regarding general surfacing issues and the other half concerning login difficulties.
As users navigate these technical challenges, they are encouraged to stay informed about updates from Centrelink regarding the resolution of these issues.
For ongoing news and updates, follow Yahoo Finance on Facebook, LinkedIn, and Instagram.
