Qantas Warns Customers of Scams Following Cyber Attack
In the wake of a significant cyber attack that compromised the personal information of six million customers, Qantas has issued a warning to remain vigilant against potential scams. The airline has confirmed that one of its customer databases was hacked, although all necessary security measures are now in place.
Qantas plans to reach out to those impacted in the upcoming days to apologise and outline the support available. CEO Vanessa Hudson has stressed the importance of recognising potential fraudulent communications, urging customers to be cautious of unsolicited emails or calls from individuals claiming to be from the airline. Such scammers often exploit these situations, as customers may feel their trust in Qantas is intact.
Caution Against Unusual Communications
Hudson indicated that customers could receive “unusual" outreach seeking personal information or passwords—requests the airline would never make. As highlighted by Qantas, they will not ask for sensitive information like passwords, booking references, or login details. If customers suspect any communications to be suspicious, they are advised to report such incidents either through their dedicated support line or by contacting local authorities.
As the airline continues to address the fallout from the data breach, it has not yet confirmed receiving any communication from individuals claiming to possess the stolen data. However, Qantas is reinforcing its cybersecurity protocols to preclude further breaches, with customers likely to notice increased security measures when accessing their Frequent Flyer accounts.
Details of the Breach and Customer Impact
Affected customers will soon receive comprehensive updates regarding the specific details of the personal data exposed in the breach. Hudson acknowledged the deeply personal nature of data breaches and expressed the company’s commitment to transparency throughout the investigative process.
The attack was traced back to unusual activity on a third-party platform used by one of Qantas’s contact centres. While the breach was quickly contained, it was determined that the platform in question stored extensive customer data, including names, email addresses, phone numbers, birth dates, and frequent flyer numbers. Fortunately, sensitive data like credit card details and passport information was not compromised.
To support customers during this period, Qantas has established a dedicated customer support line, 1800 971 541 (or +61 2 8028 0534 for those calling from overseas), providing access to identity protection advice and resources. Additionally, the airline has created a dedicated webpage to keep customers informed.
Customers who are set to fly in the near future need not take any immediate action, as they can verify their flight details through the Qantas App or website.
Conclusion
As Qantas navigates the aftermath of this data breach, the airline remains focused on ensuring the safety and security of its customers while pledging to offer ongoing updates and support. Hudson emphasised the company’s dedication to resolving the matter effectively and transparently, aiming to restore trust among its customer base as it strengthens its cybersecurity measures.
