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Qantas Confirms Cyber Attack Affecting Six Million Customers
Qantas Airlines has recently confirmed that a cyber attack has compromised the personal data of approximately six million customers. The breach occurred when cybercriminals targeted a call centre, gaining access to a third-party platform housing sensitive customer information.
Nature of the Breach
The compromised data includes personal information such as names, birth dates, email addresses, phone numbers, and frequent flyer numbers. Importantly, the airline clarified that more sensitive details, including credit card information, financial data, and passport details were not stored within the affected system.
In response to the incident, Qantas has assured the public that the situation is now "contained" and there has been no disruption to the airline’s operations or safety protocols.
Leadership Response
Vanessa Hudson, the CEO of Qantas Group, issued a public apology to affected customers, acknowledging the distress this breach may cause. She stated, “Our customers trust us with their personal information, and we take that responsibility seriously.” Hudson emphasized the airline’s commitment to contacting all impacted individuals and providing necessary support.
Qantas is collaborating with several entities, including the Federal Government’s National Cyber Security Coordinator, the Australian Cyber Security Centre, and independent cyber security experts, to manage the aftermath of the breach effectively.
Support for Affected Customers
Customers who believe they may have been impacted by the cyber attack are encouraged to reach out to Qantas for support. The airline has established a dedicated support line at 1800 971 541 or +61 2 8028 0534, where affected individuals can access specialised identity protection advice and resources.
Conclusion
As the situation evolves, Qantas is prioritising customer security and data integrity, reflecting their commitment to safeguarding personal information. The airline continues to uphold its responsibility toward its customers during this challenging period. For ongoing updates and the latest news, customers and interested parties are invited to follow Qantas on social media platforms, including Facebook, LinkedIn, and Instagram.
